The visitor’s first impression of the restaurant comes from talking to the waiter. Change it is extremely difficult - almost impossible. Therefore, it is necessary to select service personnel in accordance with a number of specific requirements. These requirements may vary, supplement or be reduced and change the degree of importance depending on the class of the institution and the personal preferences of the restaurant owner.
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Let's imagine the ideal waiter, making a list of the necessary qualities. Good memory is a prerequisite for working as a waiter. After all, he will have to learn by heart not only the menu, the wine and sauce card, but also the composition of various dishes that any client may be interested in.
Stress resistance is a prerequisite for working as a waiter. Imagine a touchy waiter who weeps in the hozblok due to the fact that the client shouted at him - this is nonsense. Going to such work, it is necessary to realize that customers can be different, including unrestrained. You must always with dignity and calmly perceive any situation.
Affability is a quality that can be easily developed against the background of stress resistance. Friendly people are doing better not only at work, but also in life. And the waiter earns not only tips, but also the location of future and current regular customers of the establishment, therefore, the profit of the entire enterprise depends on his work.
Agility - that is, agility and quick reaction - this quality is gained with experience, so if you do not want to mess with beginners, take the waiters with experience. But beginners can also be trained - for example, by conducting a special training.
The ability to work in a team is a very useful quality, since communication with a specific client is only the tip of the service iceberg. Indeed, in the course of work, you have to communicate with colleagues, cooks, a head waiter and find compromise solutions for effective and coordinated work of the team.
If you want to create a good team of waiters, think over its future structure. It would be a great idea to hire an experienced professional with a solid track record and age, adding a few ambitious newcomers with the required qualities and interest in the job. A professional will rally the team, becoming its core, and educate young people. After some time, you will receive the ideal staff.
If you need to find a waiter to replace the dismissed one, try to take into account the wishes of the whole team, which will find it easier and more convenient to work with a person of a certain psychotype. When selecting such personnel, the advice of a good psychologist is highly recommended.
As an option - to develop or use existing tests for attentiveness and ability to remember, so that they can be used in the interview process. You can come up with a funny test: for example, during a conversation, “accidentally” drop a serving item - a cup or a fork, after placing it on the table and look at the reaction: how quickly the applicant will react and rush to pick up the item, because a good reaction is a useful quality for the employee similar profile.
And do not forget that, according to legislative standards, when receiving a waiter, he must submit the following documents:
- passport;
- education documents;
- a sanitary book with the necessary marks (their list and terms are determined by law for workers whose activities are related to food);
- work book;
- individual tax number;
- certificate of pension insurance;
- photos for documents.
Encourage the creation of a friendly team of responsible workers and do not overdo it with fines, since in the end, too harsh measures negatively affect the quality of the services provided.